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What should an administrator do if an AOS upgrade fails to progress beyond 80%?

  1. Enable Pulse

  2. Run Life Cycle Management

  3. Run Log Collector

  4. Call Nutanix Support

The correct answer is: Call Nutanix Support

When an AOS upgrade fails to progress beyond 80%, calling Nutanix Support is the most effective course of action. This ensures that you have access to expert assistance who can provide insight into the failure's specific cause. They are equipped with the knowledge and tools to diagnose any issues that may have arisen during the upgrade process, such as potential hardware incompatibilities, software bugs, or configuration problems. Engaging Nutanix Support also allows for a more in-depth investigation into logs and metrics, potentially leading to a resolution more quickly than trying to troubleshoot the problem independently. Since the upgrade process is critical for maintaining the integrity and performance of the system, seeking professional help ensures that the system can be restored to functionality without risking further complications.