Nutanix Certified Associate Practice Exam

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When preparing a Nutanix support ticket, what data is considered crucial for troubleshooting?

Node Specification
Cluster Name
Backup Procedures
Firmware Versions

The correct answer is: Cluster Name

When preparing a Nutanix support ticket, the cluster name is essential for troubleshooting because it uniquely identifies the specific environment where the issue is occurring. This information allows support personnel to quickly locate the relevant cluster within their systems and assess its status, configurations, and any existing issues. By providing the cluster name, you enable the support team to streamline their analysis and focus on the appropriate infrastructure, facilitating a faster resolution of the problem. The other options, while they may contain valuable information for specific scenarios, do not provide the same level of immediate context regarding the environment in which the issue is occurring. Node specifications and firmware versions can be helpful, but they primarily serve as supplementary data. Backup procedures are not directly relevant to initial troubleshooting and are more about data recovery strategies post-issue identification. Focusing on the cluster name ensures that support can act efficiently and effectively in addressing the problem at hand.